aevee care

Support that answers.

Call us and we start remotely — most issues are fixed without a visit. Not every device can be reached that way, and we don't pretend otherwise: when a fix needs hands, care guarantees the visit. Every install includes its first 30 days.

For homes

aevee careOne plan for every aevee-installed home. Remote support 8am–8pm, 7 days, included on fair use. When a fix needs hands: Within 48 hours, Mon–Sat, guaranteed. 15% off labor, no trip fee.$49/mo

For venues

aevee careRestaurants, bars, offices and retail — priced per site. Remote support 7 days, 9am–11pm, included on fair use. When a fix needs hands: Next business day, guaranteed. 15% off labor, no trip fee.from $199/mo

Estates, game-day cover and 24/7 venues are priced per site — tell us the room and the hours and we’ll quote it.

Without a plan

On-site labor$145/hr, one-hour minimum
Remote & phone support$95/hr, after the first 15 minutes
Trip fee$75 Miami-Dade & Broward · $95 Palm Beach
After hours, weekends, holidays2× all rates
SchedulingBehind everyone on care — next available
System Review — for systems we didn’t installUp to three hours on site: a full assessment, network map, documentation, and a punch list of what's actually wrong. Credited in full against a plan or the remediation work if you book within 30 days.$295

where to go

Already a client? Your portalNot our install? Book a System Review
The aevee client portal open on a tablet

Client portal

Your systemEvery room and every device in your system — the record you’ll want in three years when something needs replacing.
Wi-fi without the passwordLet a guest scan the code and they’re on. Nobody reads letters off the back of a router, and nobody writes it on a napkin again.
Support ticketsRaise an issue, get a ticket number, and reply in the same thread until it’s solved. Nothing lost to voicemail.
Is something down?Open it and look — your network gear reports in as the page loads. It’s a look when you want one, not a watch: nothing monitors your system.
DocumentsManuals, as-builts, and warranty paperwork, kept where you can actually find them.
InvoicesItemized, milestone by milestone. Pay online, see what’s outstanding at a glance.
ProposalsThe full system design, room by room, rack included. Signed and on file.
On your phoneThe whole portal, built for a phone — not a desktop page shrunk down.

Every aevee client gets one — portal access comes with every system we install. Live device status comes with aevee care, and with the first 30 days of every install.

Your equipment, your documents, your invoices and your support history — all in one place, on any device, whenever you need them.

Cover the system you have.

Start a project

or call (754) 219-7666 — you’ll get Stanley.